The Central Bank of Nigeria (CBN) has released an emergency mobile phone line for customers denied access to foreign exchange by banks for medical bill and school fees.
CBN also released email address for immediate complaint against any commercial bank that denies a customer access to foreign exchange.
The customers have been advised to either call 07002255226 or send an email tocpd@cbn.gov.ng.
The provision is made particularly for customers buying foreign exchange for school fees and medical fees.
The apex bank said the aggrieved customer should name the bank and branch of the non-cooperating bank.
CBN debunked claims by some banks that it was not selling enough foreign exchange to them for BTA, PTA, tuition and medical fees.
CBN’s Acting Director, Corporate Communications, Mr. Isaac Okorafor, advised customers to report any defaulting bank as necessary sanctions would be invoked on erring banks.
He said that information reaching the apex bank show that some customers seeking to buy foreign exchange for BTA, PTA, medical and school fees were being frustrated by some banks.
These banks, he said, give false claim that the CBN was not allocating enough foreign exchange to them for such purposes.
(NAN)
